Get in touch

We're here to help you

Have a question about your results or a technical issue? We respond within 24 hours.

Phone

+20 2 3567 8900 +20 2 3567 8901 8AM–6PM

Email

lab@cu-fgssr.edu.eg support@medlab.cu.edu.eg Reply 24h

Address

Faculty of Graduate Studies for Statistical Research,
Cairo University, Giza, Egypt

Working Hours

Sun – Thu8:00 AM – 6:00 PM
Friday9:00 AM – 2:00 PM
Saturday9:00 AM – 2:00 PM

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Our team replies within one business day.

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Cairo University, Giza, Egypt

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Common questions

Frequently asked questions

Routine panels take 6–24 hours. Stat tests within 2 hours. You receive an SMS once results are ready and posted to the portal.

Your Patient ID (format ML-YYYY-XXXXX) is printed on your lab receipt. Call us with your full name and national ID and we'll retrieve it immediately.

Yes. Each result has a Download PDF button. The PDF is lab-stamped with reference ranges, test date, and patient details — ready for your physician.

Contact your physician immediately. Our lab staff may also call you proactively for critical values. Don't panic — context matters and your doctor will interpret the result.

Yes. All data is transmitted over SSL/TLS and stored with AES-256 encryption. Access is protected by role-based permissions. We never sell patient data to third parties.